Shipping and returns
🚚 Shipping
At Royo Fritz, each order is handcrafted, with attention to detail to offer you a unique piece.
Production: All pendants are made to order. Production time is 2 business days from purchase confirmation.
Standard Shipping (Spain): Once produced, your order will be sent via standard courier, with an estimated delivery time of 2 to 3 business days.
📦 When your order is on its way, you’ll receive an email with the tracking number.
🔁 Exchanges and returns
We hope you love your Royo Fritz pendant, but if you need to return it, here’s our return policy:
Deadline: You have 14 calendar days from receipt of your order to request a return.
Conditions: The product must be in perfect condition, unused and in its original packaging.
Exceptions: Returns of personalized or custom-made products are not accepted, except in cases of manufacturing defects.
Return costs: These are the customer’s responsibility. It is recommended to use a service with tracking.
Refund: In the event of a return, the amount will be refunded in the form of a voucher redeemable online, with no expiration date, for the same value as the product.
📩 To initiate a return, please email us at info@royofritz.com and include your order number. We will respond with the steps to follow.